Host

Job description The Tremont House Galveston, a Tribute Portfolio Hotel by Marriott, has just finished a top to bottom transformation and recently joined the Tribute brand under Marriott, a family of independent hotels each with their own character.
Join our exciting downtown historic boutique hotel and award-winning team! We take pride in offering thoughtfully local amenities such as our modern historic sleeping rooms while delivering an elevated stay experience to our guests.
The Tremont House, a lifestyle boutique hotel, is all about curating unique local experiences with a warm and welcoming feel.
If you enjoy a fast-paced environment, untypical workdays, and creating memorable experiences while cultivating a clean & detailed guest impression, this job is right for you! Located in the heart of Galveston’s Strand District, The Tremont House is the foundation of the neighborhood, inspired and influenced by its local surroundings.
Guests of the property can expect a strong sense of place, defined by urban activity and authentic materials inspired by the history and creative culture of Galveston.
Located at 2300 Mechanic Street, the hotel offers 135 rooms including 27 suites, an intimate atrium style lobby and a relaxed, open-air rooftop sanctuary that showcases the best views in town.
Amenities also include our historic Toujouse Bar, Blum & Co.
restaurant, fully equipped fitness center, and Galveston’s only Rooftop bar.
The Tremont has just finished a top to bottom transformation and has joined the Tribute Portfolio by Marriott, a collection of independent boutique hotels.
Role and Responsibilities A Host Person is primarily responsible for being empowered of meeting and maintaining guest satisfaction by creating remarkable and effortless experiences from the moment the guest walks into the dining area; providing a visual and relaxed experience that will help them reenergize and thrive during their visit.
· Provide our guests with the best in service, courtesy, and care by responding promptly to guest requests, assistance, directions, and other amenities or information.
Follow up with guests during their visit to ensure overall satisfaction and repeat business.
· Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.
· Your passion for service will be reflected by how promptly you greet and seat our guests.
Provide information to our guests regarding current promotions, daily specials, etc.
o Greet guests within 10 feet of Host Stand by making eye contact and verbally greeting guests within 5 feet, escorting guests to the table, and presenting the menu.
o Share information with the team and management regarding guest's special occasions, comments, daily events, and pertinent memos.
o Receive, record, and make any necessary arrangements for reservations and special functions in the restaurant.
o Maintain an open line of communication between guests, F&B management, and associates.
o Assist with proper set-up and cleanliness of service station before, during, and after shift.
o Replenish beverages, condiments, especially coffee and tea, frequently checking back with guests to inquire about satisfaction.
o Upon guest departure, thank the guest for their visit and invite them to return.
o Assist with rolling silverware, replenishing condiments, and restock supplies as needed.
Advise management team of supply levels.
o Keep the floor dry and clean to avoid slip/fall accidents.
Perform all assigned side-work to include general cleaning and sanitation by using company-approved cleaning agents while adhering to cleaning procedures and instructions for cleaning agents.
Follow all policy, procedures, and service standards and maintain proper use and cleanliness of all food and beverage equipment and closets/storage areas.
· Use a daily checklist to complete projects.
· Ensuring guest satisfaction includes the prompt return of lost or items accidentally left behind in our hotels.
All associates are responsible for turning in all items found to the hotel's Lost & Found Department immediately.
· Provide instruction and guidance for guest and employee safety in fire or other emergencies.
· Report all suspicious persons or activities, hazardous conditions, etc.
, to Safety/Security Department.
· Other duties as assigned.
Specific Job Knowledge and Skills: The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation.
· Ability to apply Dept.
of Health Food Sanitation regulation requirements and OSHA hazardous chemical standards, including chemical cleaning agents, operation of various industrial equipment.
Understanding of information such as food and chemical safety labels and instructions.
· Ability to obtain any government-required licenses or certificates.
Basic knowledge of food and beverage preparation, service standards, guest relations and etiquette as well as knowledge of the appropriate table settings and service-ware.
* Ability to remember, recite and promote the variety of menu items.
* Ability to kneel, stoop, grasp, lift and carry, and transport 50 – 75 lbs.
of food, at times through a crowded room continuously throughout the shift.
* Sufficient manual dexterity of hands to use/operate food & beverage equipment, e.
g.
, coffee maker etc.
Physical Demands /Work Environment: The physical demands and work environment characteristics described here represent those that an employee must meet to successfully perform the essential functions of this job.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· *Physical Demands:* *Sedentary work:* Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
*As business demands*, ability to perform under the physical and environmental demands as the positions reporting to the Director of Food & Beverage, see respective job descriptions.
· *Environmental Conditions:* *Inside:* Protection from weather conditions but not necessarily from temperature changes.
A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.
Other Expectations: · Due to the seasonal nature of the hospitality industry, associates may be required to work varying schedules to reflect the hotel's business needs.
This includes nights, weekends, and/or holidays.
Regular attendance in conformance with the standards is essential to the successful performance of this position.
Irregular attendance may be subject to disciplinary action up to and including severing employment.
Overtime may be required due to business demand.
· To ensure a safe and healthy working environment, all associates are required to comply with health and safety standards, regulations, and procedures and take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties; training will be provided.
Qualifications: · Any combination of education and experience that provides the required knowledge, skills, and abilities.
· Minimum 1 year Host Person experience in a similar role, size of operation preferred; hotel experience preferred.
· Food Handlers Certification and TABC required.
· CPR Certification, Frist Aide training, and AED Certification are preferred.
· Given that our guests visit our hotels from all regions of the world, additional/multilingual ability is preferred to provide a personalized experience to our guests.
_*The Tremont House/Galveston is an equal opportunity/AA/Disability/Veteran employer.
The EEO is the Law poster and its supplements are available using the following links: EEOC is the Law Poster (https://www1.
eeoc.
gov/employers/poster.
cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.
dol.
gov/ofccp/pdf/pay-transp\\\_formattedESQA508c.
pdf) *_ Job Type: Full-time Pay: $15.
00 per hour Expected hours: 32 – 34 per week Benefits: * 401(k) * Dental insurance * Employee assistance program * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Shift: * 10 hour shift * 8 hour shift * Day shift * Evening shift Weekly day range: * Weekends as needed Work Location: In person