Patient Service Representative

Career opportunities at VillageMD and our operating companies We’re a physician-led, patient-centric network committed to simplifying the complexities of health care and bringing a more connected kind of care.
And now we’re proud to say we’re part of the VillageMD family.
VillageMD, through its operating companies, provides high-quality, accessible health care services for individuals and communities across the United States, with primary, multispecialty, and urgent care providers serving patients in traditional practice settings, in patients’ homes and online appointments.
Committed to serving all patients and working with all payers, VillageMD consistently innovates value-based care, bringing integrated applications, population insights and staffing expertise to its owned and affiliated practices, ensuring high-quality care, better patient outcomes and a reduction in the total cost of care.
Through Village Medical, Village Medical at Home, Summit Health, CityMD, Starling Physicians, Westmed, and other practices, VillageMD serves millions of patients throughout their lives, wherever and whenever they need care.
Its dedicated workforce of more than 20,000 operates from 770 practice locations and 26 markets.
Why become a Villager? When you work at VillageMD, or a VillageMD operating company, you are part of a compassionate community of people who work hard every day to make health care better for all.
What makes us different is our village of supportive and inspiring peers who want a meaningful career with impact.
The work we do is changing the lives of our patients, our communities, and each other.
Together, we are creating better outcomes for all.
We’re reimagining health care with a primary care-led, value-based care model.
Here, you will be part of a team delivering the care we want to see in the world.
It is what drives us to knock down old barriers in health care because every patient, every person and every community deserves better care.
Here, you will be at the center of our mission.
Your voice will be heard, and you will feel empowered to do what’s best and right for our patients, communities, and each other.
To learn more about VillageMD visit our corporate site VillageMD.
com.
Job Description Clinic Location: 7111 Medical Center Dr, #200, Texas City, TX 77591 COULD THIS BE YOU In this role you will offer inbound and outbound phone support using telephony and EMR system(s).
The ideal candidate has experience in a contact center environment and can understand the needs of others to meet those needs with great service and operational processing accuracy.
Knowledge of the healthcare industry including clinical terminology, insurance, medical billing processes, and EMR/HIN systems preferred but not required.
The ability to have premier service interactions with patients is critical to success in this role, in addition to processing with operational accuracy and excellence.
How You Will Get Things Done: Answer all phone calls in a patient, empathetic, and passionately communicative manner.
Consistently process requests with the absolute highest degree of operational accuracy.
Schedule appointments and demonstrate active listening to identify and analyze client problems, providing information and solutions in a timely manner.
Communicate effectively, including appointment details, insurance information, and medical questions via telephone, email, and chat.
Ensure that all barriers to care (such as language, transportation restrictions, or financial needs) are addressed.
How You Will Build Trust: Demonstrate kindness and compassion in all patient interactions Follow organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards.
How You Will Innovate: Deliver on a commitment to solve problems with patience and understanding, providing knowledgeable and thoughtful service to exceed expectations.
Use HIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated.
Maintain surveillance ticklers and/or works with Health Information Technology to proactively identify the need for patient care.
Experience to drive change High school diploma or GED 1+ year of experience working in a fast paced, high growth call center Excellent telephone etiquette Skilled in basic computer operations and EMR Service center excellence Experience in the medical or health insurance field preferred Bilingual in English and Spanish preferred Total Rewards at VillageMD Our team members are essential to our mission to reshape healthcare through the power of connection.
VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.
Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
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