IT Service Desk Associate

Job Posting Do you enjoy helping others with technical issues? Are you seeking a career path in IT that will provide growth and advancement opportunities? American National is the perfect fit for you! We are hiring an IT Service Desk Associate to provide technical support for our agents, employees and customers through triage, troubleshooting, diagnosis, and repair of hardware, software, and websites.
Candidates can work from our Springfield, MO or Galveston, TX offices.
What You'll Do: • Act as the initial point of contact for customers seeking hardware and software assistance • Provide basic troubleshooting, education, and support of hardware, software, applications, and infrastructure.
• Triage, diagnose, and resolve customer issues • Provide detailed and accurate documentation via the service management system What You'll Need: • Associates Degree in Computer Science or a related field • At least one year of customer service experience • Proven written and verbal communication skills • Basic knowledge of Windows and Mac computers and related peripherals American National offers eligible employees and their families medical, dental, vision, and basic life insurance.
Employees are able to enroll in our company’s 401k plan.
Employees also receive annually a bank of paid time off and paid holidays.
We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.
With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position.
It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply.
You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner.
Only the most qualified candidates will be contacted by our recruiting team.
American National is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories.
American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Nearest Major Market: Galveston Nearest Secondary Market: Houston Job Segment: Service Desk, Computer Science, Social Media, Bank, Banking, Customer Service, Technology, Marketing, Finance