Job Posting
The representatives are responsible for the investigation, evaluation, negotiation and settlement of death claims.
This includes analyzing coverage, contacting the customers, investigating the facts surrounding the loss, and arranging inspection, experts, and third parties; collecting information and evaluating the complexity of loss of claims, when needed; negotiating loss settlements either directly with our customers or through their assigned counsel; and finalizing a settlement.
Representatives are required to understand and comply with insurance regulations, statutes, and case law accordingly.
The representatives work closely with other departments, vendors and defense counsel, as needed throughout the claim process.
Depending on the level of complexity, claim values can range from a nominal amount to millions of dollars.
What You’ll Do:
Handles claims with a focus on one major line of business and entry-level complexity
Works with multiple systems such as the primary claims system, estimating systems, tracking systems, workflow systems, etc.
Determines the appropriate method of inspection and/or the appropriate claim decision based on the review of facts.
Reviews necessary figures or actions toward settling the claim, and then finalizes the settlement
Enters data into the systems to set liability based on the review of facts and takes the appropriate action based on the claim decision made.
Ensures compliance with state/federal regulations/ requirements, provisions of the policy contracts and company philosophy
Focuses primarily on building customer relationships and expediting claims based on fair claims settlement practices.
We are seeking candidates that have acquired excellent communication and customer service skills in the hospitality, retail.
or customer service industries.
If you have these skills, along with the ability to make judgement calls, are detail oriented and internally motivated, you are encouraged to apply.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance.
Employees are able to enroll in our company’s 401k plan.
Employees also receive annually a bank of paid time off and paid holidays.
We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905.
With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position.
It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply.
You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner.
Only the most qualified candidates will be contacted by our recruiting team.
American National is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories.
American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Nearest Major Market: Galveston
Nearest Secondary Market: Houston
Job Segment: Customer Service Representative, Liability, Compliance, Claims, Customer Service, Insurance, Legal, Entry Level
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